Developer Support

Safepay Nordic Developer Support helps with integrating and maintaining your integration with our APIs.

For questions about your own use of a Safepay Nordic product, business questions or product feedback, contact Safepay Nordic Support. See Safepay Nordic Support's contact information and opening hours.

We help with technical issues

Developer Support answers in Danish and English. Write to developer@safepaynordic.dk, and we will reply within one business day. Developer Support is closed on Danish public holidays; we reply as soon as possible after.

What to include in the email

• A detailed description of the problem
• Your tenant id (you can find it in the Safepay Nordic portal)
• Environment: Sandbox or Production
• Date and time of the request
• The X-Correlation-Id of the request, if you sent one
• Any relevant ids, such as referenceId, transactionId and safepayAccountId
• For API issues: the complete request and response (for example plain HTTP from Postman)
• How to reproduce the error
• Screenshots, if possible
• Your name and email, if they aren't in your email signature
• Any other information that may help